Call Recording

• What is your staff actually telling your customers?
• Are you missing opportunities during a call?
• Do you record your calls but don’t have time to review them?

For many customers, a competent phone representative is an important part of customer service. Shockingly, businesses lose $62 billion every year because of poor customer service. Wouldn’t it be great if there were a way to know what was going on during phone calls to make sure your reps aren’t adding to that figure?

Enter Call Recording. Recording calls that come in and out of your business is an excellent way to stay on top of your staff when it comes to proper call handling.

Why use Call Recording?

• Improve customer service through higher staff accountability.
• Uncover and recover missed opportunities.
• Find staff training or coaching opportunities.
• Receive quick notification of calls that need your attention.

Check out our Call Recording features for both inbound and outbound calls.

Inbound Recording

What it does: Records inbound calls.

Why you need it: To help you find areas of improvement for your staff and identify missed opportunities.

Outbound Recording

What it does: Records outbound calls.

Why you need it: It allows you to uncover key missed opportunities, correct mistakes in talk tracks and gather examples of successful calls to train your staff.