How well do you know your target audience?
Do you know how satisfied your customers are with your products and services?
Are you tired of wondering what kind of service your reps are providing?
The calls are coming in, and your reps are seemingly providing excellent service to your customers. But how can you be sure that your customers are truly satisfied?
You could call or email each one to ask them for feedback on your company and staff. Or you can take a smarter (not to mention easier) route — automated phone surveys.
At the end of each call, a recorded voice poses questions to respondents, who reply using their phone keypads.
Why use automated surveys?
- Collects basic information from a wide audience quickly and efficiently.
- Gives a real-time understanding of the customer experience.
- Requires minimal input from your staff, freeing up company resources.