Are competitors snatching the leads you mishandle?
How much revenue are you leaving behind on every call?
Are you unable to pinpoint your biggest profit leaks?
When a customer complains, it’s important to do what you can to make things right if you want to keep their business. But what if that person never complains? Surprisingly, only 25 percent of customers will actually let you know when they encounter a serious problem. For less serious issues, the complaint rate is less than 5 percent.
By recording your calls, you can identify missed or mishandled calls. With this information, you can address customer service issues that would otherwise fly under the radar. However, you’ll soon encounter a new hurdle: You don’t have time to listen to all those calls.
We’ve got you covered.
Our call monitoring service, Call Rescue, allows you to take back revenue you may be losing to competitors without spending all your free time (which you don’t actually have) listening to calls.
Our professionally trained staff reviews your recorded calls to find missed opportunities. They’ll even email you real-time alerts and ongoing reporting to help you rescue your revenue the second it’s lost.
Why use Call Rescue?
- Rescue sales and service opportunities.
- Put time and energy into selling instead of reviewing calls.
- Uncover staff and process deficiencies.
- Improve customer service and build staff accountability.
- Interact with Call Rescue on the go with our Android and iPhone apps.
Want to manage leads on the go? Find out more about our Call Rescue mobile apps for iPhone and Android.Learn More