How much time do you waste switching between applications and looking up caller information?
Do your agents often forget to get caller contact information before hanging up?
What do you know about the caller’s previous interaction with your company before picking up the phone?
I’m sure you’ve heard the phrase “Time is money.” When it comes to call handling, this couldn’t be more true. It makes sense: The more phone calls you have, the higher your odds of converting prospects into customers and keeping customers satisfied.
But when it comes to reducing call handling times, getting the caller off the line ASAP isn’t the goal. After all, they want to know that you can meet their needs. Instead, focus on simplifying processes like looking up caller information, taking journal notes about the call and recording pertinent caller information.
If you want to reduce call handling times without sacrificing customer service, Callbright Interactive can help you out. This feature is a Windows desktop application that starts automatically when you boot up your PC. It pulls up information about your calls in real time so you can monitor inbound and outbound calls, receive call notifications, listen to call recordings and update lead information directly from your desktop.
Why use Callbright Interactive?
- Capture a quick snapshot of your caller before you pick up the phone.
- Quickly access your Callbright account and call console without logging in online.
- Boost your customers' experience by quickly finding and updating information.
- Capitalize on more upsell opportunities with caller history information.